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E-Governance and Digital Services

For course schedules, see Rutgers University Schedule of Classes.

Course Number
In Person

This course examines the latest trends and best practices in digital service delivery (government to government, citizen to government, and government to citizen services). Students will learn key technologies, how websites and mobile apps support digital services and citizen engagement, how technology adoption is affected by regulation, how to assess performance of digital service delivery systems, and how transparency and open data is likely to affect government operations. Opportunities and barriers confronting the use of technology to promote social change will be presented.