Privatizing Essential Human Services Like the VA Can Come at a High Social Cost

Republished from The Conversation

Over the years, countries have privatized dozens of services and activities once the sole domain of governments, such as the provision of electricity and water, road operations, prisons and even health care, with the ostensible aim of making them more efficient.

In the U.S., the Trump administration has said it wants to add airports and the International Space Station to that list. Some even suggested – though vehemently denied – that there was a plan to privatize health care services for veterans.

Before going down that road, the question needs to be asked whether privatizing essential human services serves the public interest. New research we recently published suggests that privatization may come at a social cost.

Cornell Brooks, national president of the NAACP, and others spoke out in 2017 against a plan to privatize Atlantic City’s water supply. AP Photo/Wayne Parry

Economic incentives of privatization

Privatization theory assumes that organizations, including those that deliver social services, thrive on competition and monetary gain.

Supporters of privatization argue that companies can perform government functions more efficiently. More competition and more choice for clients are expected to put pressure on providers to be more innovative and aware of financial costs.

In the public sector, however, competition is almost by definition absent, either because users of services cannot be excluded from the service – breathing clean air, for example – or because there is little monetary gain to be made – such as with services to the homeless.

So in situations where there is no real market, governments have attempted to mimic their conditions, such as by giving citizens the freedom to choose a public service provider or negotiating contracts that include certain performance incentives.

But this reliance on performance contracts can lead business providers to focus on short-term financial targets – such as the number of people processed per dollar spent – oftentimes at the expense of long-term outcomes for the people served. That’s the conclusion of a study of a for-profit, welfare-to-work training program in the United States.

This gives business providers a strong incentive to concentrate their efforts on serving people that are most likely to help them achieve these goals by either focusing on those clients who are most likely to succeed or disregarding the ones that are harder to serve. Examples may include supporting primarily motivated job seekers to apply for employment or trying to avoid chronically sick patients. By focusing on easier-to-serve clients and shunning the ones who are costly, service providers are more likely to make a profit.

However, it’s often difficult to know in advance who’s going to cost more than someone else. As a result, many service providers end up relying on imperfect, discriminatory cues to help them weed out potential cost burdens. Companies do something similar when they use stereotypes about race or ethnicity as discriminatory proxies for unobserved characteristics in job applicants.

Former Veterans Affairs Secretary David Shulkin believes he was ousted as part of plan to privatize the agency. AP Photo/Andrew Harnik

Makrini and Maes

To learn more about whether for-profit service providers treat people of marginalized ethnic backgrounds differently, we ran a field experiment in the Belgian elderly care sector. We chose Belgium because the industry includes both public and private homes, and one of us is based there.

We sent basic information requests to all public and for-profit nursing homes in Flanders, the Dutch-speaking part of Belgium. Half of the requests, randomly assigned, appeared to come from a Belgian citizen (Kenny Maes), while the rest bore the signature of someone with a North African name (Mohammed El Makrini). The names were chosen based on the results of a separate survey we sent out to 2,000 Belgians asking them to rate several names on their perceived ethnicity, age, level of education and wealth.

In the requests, we asked nursing homes for advice on how to subscribe for a place in their facility. Withholding such information would make it harder for a prospective client to apply for a spot.

Of the 223 nursing homes we contacted, 71 percent responded, with public facilities being a little more likely than for-profit ones to get back to us. In general, each type of home responded to our two senders at similar rates. For example, 76 percent of public facilities replied to “Kenny,” compared with 79 percent for “Mohammed.” The response rate of for-profit homes was a bit more lopsided, but it was not what we’d consider a significant difference given the sample size: 66 percent for Kenny and 57 percent for Mohammed.

The really interesting finding was when we analyzed the actual responses. Upon closer inspection, we found that for-profit nursing homes were significantly less likely to provide information to Mohammed on how to enroll. Only about 43 percent of the for-profit homes that responded offered him the info, compared with 63 percent for Kenny. There was basically no difference among public facilities.

This is direct proof of for-profit providers discriminating against prospective clients based on their perceived ethnicity. But they’re not doing it simply out of ethnic animus. If it was, we’d have seen the same discrimination at the public facilities as well.

Rather, the motivation seems to be primarily economic. This is what economists call “statistical discrimination.” In other words, average characteristics of the minority group – such as language barriers and having different cultural needs and habits that make them more difficult to serve – are used to stereotype individuals who belong to that particular group.

Unintended consequences

The public debate about privatization tends to almost exclusively focus on its supposed financial and managerial advantages – which are hardly clear cut. Meanwhile, the potential social costs of privatization are commonly neglected.

Our research suggests that privatizing human services such as health care can result in less access for groups perceived as harder to serve because of language barriers and cultural differences.

Unfortunately, they also happen to be the groups that need such services the most.